Service Level Agreement

Availability target

CanarHost targets 99.95% monthly availability for core hosting infrastructure, excluding scheduled maintenance, external registrar outages, force majeure, and customer-originated incidents.

Incident communication

Critical incidents are published through the status workflow with regular progress updates until mitigation or resolution.

Support response

Priority response targets depend on severity and plan level. Business and priority tiers receive faster handling for urgent incidents than entry-tier services.

Service credits

Where service credits are applicable, customers must request review within the documented period following the incident month.